Services
WBS Global Whistleblowing Services offers a comprehensive suite of solutions designed to support organizations in maintaining ethical standards and compliance. Our flagship whistleblowing hotline is available 24/7, staffed by multilingual experts who ensure that every report is received with sensitivity and complete confidentiality. We also provide a secure digital reporting platform, which allows whistleblowers to submit their concerns from anywhere in the world, at any time, without fear of identification or retaliation.
To complement our reporting tools, we offer thorough investigative services. Our team of specialists conducts detailed, impartial investigations into each report, working closely with the client to uncover facts and provide clear, actionable insights. This process is supported by our advanced data analytics capabilities, which help identify patterns that might indicate systemic issues within the organization. By addressing these effectively, we help mitigate risks and reinforce a culture of integrity.
In addition to our reporting and investigation services, WBS Global also focuses on prevention through customized training and consultancy. We help organizations build and strengthen their internal policies and procedures concerning ethics and compliance. Our training programs are tailored to the needs of each client, ensuring that staff at all levels understand their role in upholding their company’s ethical standards. Through our comprehensive approach, we aim to not only resolve issues but also prevent them, promoting a lasting culture of transparency and accountability.
Service Options
Service Option 1: $1,650 per annum.
24-hour web-based, multi-lingual system.
This package includes:
- Branded landing pages that reflect your organization’s image.
- Unlimited case reports annually.
- Comprehensive case management and support.
- Multiple report receival methods, including online and via email and mail.
- Free annual audits of your whistleblowing policies and procedures against New Zealand Laws and Legislation.
- Multilingual support frameworks in place to support reporting and engagement.
- Disability support calls, including sight and hearing impairment assistance.
- Translation services to cater to all your stakeholders.
- Fixed pricing options for easy budget management.
- A unique client reference number system for access.
- Free training for your nominated Report Officers, Directors, and Staff on how to effectively use our whistleblowing services.
- Assessment, recommendation, and, if needed, investigation and mediation services to enhance your organizational compliance and safety as an add on service.
Service Option 2: $2,700 per annum
Global 24-hour call centre along with a 24-hour web-based, multi-lingual system.
This comprehensive service ensures:
- Branded landing pages that reflect your organization’s image.
- Unlimited case reports annually.
- Comprehensive case management system and support.
- Multiple report receival methods, including online and via email and mail.
- Free annual audits of your whistleblowing policies and procedures.
- Multilingual call centre support.
- Disability support calls, including sight and hearing impairment assistance.
- Translation services to cater to all your stakeholders.
- Fixed pricing options for easy budget management.
- A unique client reference number for accessibility.
- Free training for your nominated Report Officers, Directors, and Staff on how to effectively use our whistleblowing services.
- Assessment, recommendation, and, if needed, investigation and mediation services to enhance your organizational compliance and safety as an add on service.
Investigation and Mediation Services
Investigation and Mediation Services as an add on service where required.
- 4 Hour Block – $1,500 plus GST
- 8 Hour Block – $2,450 plus GST
All reports are treated seriously and investigated in an objective and fair manner.
Where WBS is engaged to undertake the investigation, WBS investigations methods, resources and approach will be based on the nature of the information supplied concerning the misconduct, information provided and the circumstances. Investigations by WBS respond to all concerns and report the findings.
WBS will seek to access all relevant policies and procedures and other documents to enable WBS to understand the acceptable standard, and assess and report against that expectations.
Once the investigation report has been provided, the internal processes are likely to include;
- Client review and assessment against
- Determine the appropriate response to address any unacceptable conduct
- Determine the appropriate remedial action to prevent future occurrences
- Report to the CEO, Director, Committee or Board
- Determine any the required consultation
- Determine corrective measures
- Debrief the Whistleblower if required
For an Investigation Report to be useful to the organisation it is important that it operate at three levels, namely:
- The issue(s) that led to the report to WBS and the response
- The issues with the historic systems , processes, practices and controls within the organisation
- Potential systems , processes, practices and controls solutions to prevent a future occurrence